Claim Submission

APP Fraud

Please complete the below multi-step form so our team can assist you. The more detail provided the quicker our team will be able to resolve the issue.

Step 1 of 5

20%

Contact and account information

Full Name(Required)

Account Number(Required)

Phone Number

Email Address(Required)

Consent

Please confirm that you are a consumer, microenterprise or charity

Transaction details

Transaction amount(Required)

Beneficiary name(Required)

Beneficiary's account number(Required)

Beneficiary's sort code(Required)

Beneficiaries bank or payment provider name(Required)

Reference/description used(Required)

Was the fraudulent transaction authorised by you?(Required)

Fraud details

How did the fraud occur?(Required)

Please describe how the fraud occurred. (e.g., did you receive a request from someone impersonating a legitimate company or individual? Did they provide specific reasons or urgency?)

What alerted you to the fact that the transaction was fraudulent?(Required)

How did the fraudster contact you (email, phone text)?(Required)

(email, phone text)?

Fraudsters contact information(Required)

Fraudsters contact information (provide phone numbers email addresses etc.

Messages or emails received

Drop files here or

Max. file size: 256 MB.

Please upload copies of any messages or emails you received that led to the fraud, including any threats or promises.

Post-incident actions

What steps did you take after the fraud occured?

i.e. contacted the receiving bank/payment provider or reported to the police.

Crime reference number

Please provide if you reported to the Police

Additional information

Please upload any relevant evidence

Drop files here or

Max. file size: 256 MB.

(screenshots of messages, emails, receipts, etc.)

Is there any additional information you'd like us to be made aware of?

Verification

Confirm(Required)

Do you confirm that the information provided is accurate and truthful to the best of your knowledge?(Required)

Confirm(Required)

Do you give consent for us to investigate this matter, which may include sharing information with relevant authorities and third-party banks/payment providers?(Required)

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